Privacy Policy

Last updated: 3 April 2024

  1. About
    1. Y9 Microfinance Tanzania Limited ("we," "us," or "our") respects the privacy of our customers ("you" or "your"). This Privacy Policy describes the types of information we collect about you, how we use and disclose that information, and your choices regarding your information.
  2. Our Privacy Pledge
    1. Our commitment is to put users first. We strive to be transparent about how we collect and use your information, to keep your information secure and to provide you meaningful choices. 
  3. Information Collection and Use - General
    1. We may collect and combine information when you interact with Y9 Services including information outlined below.
    2. Information You Provide to Us.We may collect the information that you provide to us, such as:
      1. Personal Information: Name, address, phone number, email address, Social Security number, date of birth, and other government identification.
      2. Transaction Information: Account activity, transaction history, balances, and payment information.
      3. Device Information: Information about the device you use to access our services, such as IP address, device type, and operating system.
  1. How We Use This Information
    1. We are able to deliver, personalise and improve our Services by combining and using the information that we have about you to understand how you use and interact with our Services and the people or things that you’re connected to and interested in. We also may use the information that we have about you for the following purposes:
      1. Provide, maintain, improve, and develop relevant features, content, and Services. 
      2. Fulfill your requests and when authorized by you. Comply with legal and regulatory requirements;
      3. Detect and defend against fraudulent, abusive, or unlawful activity.
  1. How We Share This Information
    1. Y9 shares information with third parties in the following circumstances:
    2. Service Providers: We may share your information with companies that help us operate our business, such as credit reference bureaus, data processors and marketing partners.
    3. Legal Requirements: We may disclose your information to comply with a law, regulation, subpoena, or court order.
    4. Business Transfers: We may disclose your information in connection with a merger, acquisition, or other business transaction.
    5. We will only share your information with third parties who agree to comply with our privacy standards.
  2. Information Security and Data Retention
    1. Y9 has technical, administrative and physical safeguards in place to help protect against unauthorized access, use or disclosure of customer information we collect or store.
  3. Protecting Children’s Privacy
    1. Our services are not directed to children under the age of 18. We do not knowingly collect information from children under 18.
  4. Changes
    1. We may update this Privacy Policy from time to time, so you should check it periodically. If we make changes that are material we will provide you with appropriate notice before such changes take effect. 
  5. Questions & Suggestions
    1. If you have questions or wish to make a suggestions, please contact us at 0750 111 999

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